Faq
Do I need an account to order a product?
No, you can also place an order as a guest. But there are some benefits if you have an account with us:
Fast checkout
Easily view your order status and order history
Receive detailed updates on our new releases and special promotions
What payment methods do you accept?
We accept cash on delivery for some areas
How secure is my online order?
When you purchase online using your credit card, all of your information is entered into a secure web page using SSL technology. Your information is then encrypted using SSL technology and sent directly to our credit card provider’s network, where your card and transaction are approved. Your credit card information is not stored on our servers.
Are there any exchange rates?
All of our transactions are in US dollars. If your credit card is based on another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.
How do I set my shipping address?
Since our website and service are based in English, all information you type must be in English, including punctuation. If some of your address characters contain non-English characters, we recommend that you use similar English characters instead. For example, you can change the character "?" to "c".
Can I change my shipping address after placing an order?
Please note that your shipping address cannot be modified after an order has been processed or shipped. Please update your shipping address to your residence address instead of your vacation address because we do not know how long the destination customs will hold the package.
How long does shipping take and how can I track my package?
The delivery time depends on the shipping option you have chosen. Once your order has been shipped, we will email you the tracking number and tracking website. We are not responsible for delays caused by your country's customs.
No, you can also place an order as a guest. But there are some benefits if you have an account with us:
Fast checkout
Easily view your order status and order history
Receive detailed updates on our new releases and special promotions
What payment methods do you accept?
We accept cash on delivery for some areas
How secure is my online order?
When you purchase online using your credit card, all of your information is entered into a secure web page using SSL technology. Your information is then encrypted using SSL technology and sent directly to our credit card provider’s network, where your card and transaction are approved. Your credit card information is not stored on our servers.
Are there any exchange rates?
All of our transactions are in US dollars. If your credit card is based on another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.
How do I set my shipping address?
Since our website and service are based in English, all information you type must be in English, including punctuation. If some of your address characters contain non-English characters, we recommend that you use similar English characters instead. For example, you can change the character "?" to "c".
Can I change my shipping address after placing an order?
Please note that your shipping address cannot be modified after an order has been processed or shipped. Please update your shipping address to your residence address instead of your vacation address because we do not know how long the destination customs will hold the package.
How long does shipping take and how can I track my package?
The delivery time depends on the shipping option you have chosen. Once your order has been shipped, we will email you the tracking number and tracking website. We are not responsible for delays caused by your country's customs.