Tracking order
1. Order Confirmation
- Once your order is successfully placed, you will receive a confirmation email with order details and estimated delivery time. You can check the order status by the order number in the email.
2. Logistics Information
- Once your order is shipped, we will send logistics information via SMS or email, including the courier, waybill number and estimated time of arrival. You can use the waybill number to check the logistics status in real time on the logistics company's official website or through the "Order Tracking" page in our store.
3. Delivery Status
- Our system will regularly update the delivery status of the order, from shipping to delivery, and you can log in to your account at any time to view the order details.
4. Delays and Problems
- If your order encounters delays or problems during the delivery process, please contact our customer service team in time. We will coordinate with the logistics company to ensure that your order is delivered as soon as possible.
5. Signature Reminder
- After the order arrives, the courier will deliver it. Please check whether the outer packaging is intact when you receive the package. If there are any problems, please contact the courier or our customer service immediately so that we can help you.
- Once your order is successfully placed, you will receive a confirmation email with order details and estimated delivery time. You can check the order status by the order number in the email.
2. Logistics Information
- Once your order is shipped, we will send logistics information via SMS or email, including the courier, waybill number and estimated time of arrival. You can use the waybill number to check the logistics status in real time on the logistics company's official website or through the "Order Tracking" page in our store.
3. Delivery Status
- Our system will regularly update the delivery status of the order, from shipping to delivery, and you can log in to your account at any time to view the order details.
4. Delays and Problems
- If your order encounters delays or problems during the delivery process, please contact our customer service team in time. We will coordinate with the logistics company to ensure that your order is delivered as soon as possible.
5. Signature Reminder
- After the order arrives, the courier will deliver it. Please check whether the outer packaging is intact when you receive the package. If there are any problems, please contact the courier or our customer service immediately so that we can help you.